U.S. Federal Government Agency Case Study

Challenge

A major U.S. outsourcer was awarded a contract for technology infrastructure support and management for a major U.S. government federal agency. The outsourcer required qualified and secured personnel to cover desktop and peripherals support in the agency's headquarters, field offices, and OCONUS — locations outside the continental United States. Specific tasks included physical inventory, asset tracking, and recording; maintenance of existing legacy systems, technology refresh, deskside/desktop support, installations, moves, adds, and changes, data migration and image loading.

"When we sought to augment our services for outsourced technology support, we needed a partner with complete geographic coverage and qualified, government-secured personnel in place. DecisionOne had the full package and the ability to engage in the full lifecycle of technology services required for this contract."

-U.S. Government Outsourcer

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