Stony Brook University Hospital Case Study

Challenge

Stony Brook University Hospital, a nationally recognized academic and regional medical center, was in the process of upgrading the majority of its systems and was seeking a service organization that had the depth of experience and technical expertise to support their changing technology infrastructure. The center's reputation for providing premiere healthcare services stemmed from the ongoing emphasis on delivering the finest care to its patients and striving to be the first choice hospital for referring physicians, healthcare professionals, and research collaborators. That was 14 years ago, and today University Hospital continues to focus on their mission, while DecisionOne focuses on their technology hardware support.

"Unlike many other service providers, DecisionOne can truly do it all. DecisionOne's CSEs are trained on all manufacturers’ equipment and have the critical and high-use spare parts inventory and expertise to support both our older legacy systems and new hardware. These competencies equate to fast repair, reduced downtime, and better service to our patients."

-James Dolan, Director of Operations, Stony Brook University Hospital

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