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DecisionOne's mission is to provide IT support solutions for businesses and organizations seeking to reduce the cost of delivering service, increase revenue and service capabilities, and free up technical resources to focus on core competencies. By leveraging DecisionOne’s high quality services, staff and infrastructure, clients can operate more efficiently, and improve their overall profitability. For more than three decades, DecisionOne has excelled in the area of Technology Infrastructure Support, through our comprehensive maintenance, call center, customer care, and logistics, and repair services. DecisionOne offers multivendor hardware and software services that extend across the enterprise from data center to desktop support. GSA contract GS-35F-0626L. On-site and remote support are offered twenty-four (24) hours per day, seven (7) days per week, with multiple Customer Call Centers providing fully redundant capabilities to ensure continuous operations. In addition to 150 service locations nationwide, there are 4 repair centers in the United States for carry-in/ship-in repair, with an average turnaround time of forty-eight (48) hours. DecisionOne’s multivendor services provide support for:
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More than 10,000 different hardware platforms in data-center, midrange, desktop and networking environments;
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More IBM, Compaq/DEC and Sun Microsystems equipment than any organization outside of those manufacturers;
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Top 5 Dell warranty support provider in the U.S.;
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More than 1,000 other brands of hardware and more than 150 brands of software.Please contact our Technicial Services Line at 800-777-8800, 24hrs. X 7days a week.
Our technical support staff will assist you in determining the problem and will dispatch a technical engineer to service you needs.
Contact Information:
Joe Martinez
(800)482-6097 (office)
(850)297-0292 (fax)
joe.martinez@decisionone.com
DecisionOne Corporation
426 West Lancaster Avenue
Devon, PA 19333
Correspondence Address:
DecisionOne Corporation
2711-G Killarney Way
Tallahassee, FL 32309
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