- Services
- Technologies Supported
- Markets and Industries
- Why DecisionOne
- Case Studies
- OEM Case Studies
- Outsourcer Case Studies
- Reseller Case Studies
- Public Sector Case Studies
- Commercial Enterprise Case Studies
- Data Center / High Availability Services Case Studies
- Specialty Equipment Services Case Studies
- Service Desk Case Studies
- Logistics Services Case Studies
- Retail Industry Case Studies
- Healthcare Case Studies
- Education Industry Case Studies
- Remote Services Case Studies
- Onsite Services Case Studies
- Service Delivery Infrastructure
- Partner Programs
- Case Studies
Data Center/High Availability
- Benefits
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- Extended life and maximized return on investment for your technology infrastructure
- Decreased cost of OS support versus what the OEM provides
- Minimized risk of operating legacy machines once the OEMs declares them at End of Service Life (EOSL)
- Increased time to make decisions regarding your next technology purchase and eliminated pressure of selecting new applications to run on next generation of OEM machines
- Available DecisionOne Alternate Technology Offering (ATO), which provides support to allow you or your customer to skip a technology generation by adding low cost memory, additional processors, or higher speed processors
- Technologies Supported
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- s/390 OS MVS/VM/VSE
- z/OS (z800, z900)
- OS400 (AS400 iSeries Servers)
- AIX (RS6000 pSeries Servers)
- Tru64 UNIX
- VMS
- HP-UX
- Solaris
- Linux
- Microsoft NT, 2003 Server, etc.
Operating System (OS) Support Services
DecisionOne can extend the service life of your costly IT infrastructure investments by combining Operating System (OS) with hardware maintenance. We have developed an innovative and flexible set of hardware and OS service plans to meet your needs.
- OS Support Services Options:
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- Remote technical support (telephone/voice only)
- Remote midrange technical support (telephone and online health check analysis)
- Remote mainframe technical support (telephone and online testing and analysis)
- OS problem verification, troubleshooting, analysis, and tuning
- OS ECN and software patch advice
- System performance analysis and tuning for performance improvements
- System health check analysis, recommendations, and performance improvements
- Problem escalation to OEM, if required
- Many organizations find themselves dependent on legacy platforms that the OEM abandons at End Of Service Life (EOSL). This may include critical applications that have not or cannot be immediately migrated to new platforms. For these customers, additional remote and onsite support for their EOSL mainframe or server operating systems is available.