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Operating System (OS) Support Services

Do you want to increase system availability, lower monthly operating system costs and defer new software licensing capital costs? DecisionOne can help you do just that.

Our solution provides an alternative for older, but perfectly viable, systems that run legacy applications and are too expensive or impractical to move to newer platforms. We offer customized services to ensure you only pay for the service levels you need. As a result, you receive a more pragmatic, cost-effective solution then rigid OEM support plans.

OS Support Services Features and Support Levels

Service Feature Summary &
Support Level
Bronze Silver
Service Coverage 5 x 9 7 x 24
Call Back Response Time 30 minutes 15 minutes
Technical Q&A Telephone Support Included Included
Problem Verification and
Remediation
Included Included
Engineering change, patch and
Version Advice
Included Included
Basic Configuration, Tuning and
Management Assistance
Included Included
Coordination with On-Site Technician Included
Escalation & Coordination with
OS OEM
Included
Remote Access Diagnostic, Analysis
and Fix
Included

Benefits

  • 25% to 50% savings compared to OEM support plans
  • Integrated hardware and OS Support for faster problem isolation and resolution
  • Increased system availability
  • Customized support levels based on client/technology needs
  • Single Point of Contact for multiple OEM product/OS components
  • Remote, real-time system adjustments
 
   
 
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