- Services
- Technologies Supported
- Markets and Industries
- Why DecisionOne
- Case Studies
- OEM Case Studies
- Outsourcer Case Studies
- Reseller Case Studies
- Public Sector Case Studies
- Commercial Enterprise Case Studies
- Data Center / High Availability Services Case Studies
- Specialty Equipment Services Case Studies
- Service Desk Case Studies
- Logistics Services Case Studies
- Retail Industry Case Studies
- Healthcare Case Studies
- Education Industry Case Studies
- Remote Services Case Studies
- Onsite Services Case Studies
- Service Delivery Infrastructure
- Partner Programs
- Case Studies
Open Positions
REP-SR DISPATCH CUSTOMER SERV
Location: Devon, PA HQ
Department: Operations
Employment Type: Full Time
Description:
Located throughout the United States and Canada, DecisionOne serves leading companies and government agencies with tailored information technology support services that maximize the return on IT investments, minimize capital infrastructure costs and optimize operational effectiveness.
With more than 1,500 technology professionals and an extensive, geographically distributed network of service locations, DecisionOne's technology and business solutions combine complementary foundation services improving coverage, availability and response to satisfy the technology needs of our customers.
We have several openings for REP - SR DISPATCH CUSTOMER SERVICE in Devon, PA.
EDUCATION REQUIREMENTS:
Minimum of high school diploma required.
Post high school education and/or skills training in computers, communication, and customer service, or related areas.
EXPERIENCE REQUIREMENTS:
Previous customer service experience in call center, or retail environment,
Experience with desktop computer and basic software, keyboarding, and communication (both written and verbal).
ESSENTIAL POSITION REQUIREMENTS:
Requires basic functionality of PC and Windows. Basic problem analysis skills.
Ability to analyze and interpret a variety of lists, databases, reports,
Working knowledge of Word and Excel while processing customer service requests.
Excellent customer service skills including telephone etiquette, listening skills, empathy, a sense of urgency, and enthusiasm.
If you are looking for a challenging position that will afford you the opportunity to be on the cutting edge of today's information technologies, then we have the job for you.
DecisionOne team members enjoy excellent compensation and benefits with the opportunity to grow with an industry leader. Qualified applicants, please complete an online application by following the below link:
http://www.decisionone.com/open_positions
DecisionOne is proud to be an Equal Opportunity/Affirmative Action Employer M/F/D/V. Please be advised that DecisionOne requires the successful completion of a drug screening and background check as a condition of employment.