DecisionOne announced today that it was recently selected as a national field service provider for Toshiba of Canada Limited. Under the agreement, DecisionOne will provide preventative and predictive maintenance as well as warranty and non-warranty onsite repair services for Toshiba notebooks. DecisionOne also currently provides depot repair services for Toshiba of Canada at various locations throughout the country.

“DecisionOne is pleased to be selected to provide field services to Toshiba of Canada,” said Rick Gray, Vice President and General Manager, DecisionOne Canada. “We are confident that the highly responsive, nation-wide technology support services provided to Toshiba and their customers under this agreement, will enhance Toshiba’s brand in the commercial and government sector. We look forward to continuing our long-term partnership with this premier notebook manufacturer.”

DecisionOne provides a complete lifecycle of technology support services including: installation and deployment, hardware maintenance services; service desk triage and software support; as well as supply chain/logistics services including staging and configuration, advance exchange, depot repair and product recall services.

“Toshiba of Canada Limited selected DecisionOne as a field service provider based on their technical expertise, superior coverage, and response capabilities,” said Danny Lee-Yow, Director of Services, Toshiba of Canada Limited.