- Services
- Technologies Supported
- The DecisionOne Difference
- Case Studies
- OEM Case Studies
- Outsourcer Case Studies
- Reseller Case Studies
- Public Sector Case Studies
- Commercial Enterprise Case Studies
- Data Center / High Availability Services Case Studies
- Specialty Equipment Services Case Studies
- Service Desk Case Studies
- Logistics Services Case Studies
- Remote Services Case Studies
- Onsite Services Case Studies
- Service Delivery Infrastructure
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Network and Communications
- Benefits
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- Immediate access to remote, onsite, and logistic support services without costly investment
- Increased business agility due to ability to instantly compete for national accounts and address new markets
- Increased customer satisfaction through DecisionOne's service delivery assurance, and specialized workforce providing expertly managed service delivery and execution
- Network and Communication Technologies Supported
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- IP Phone and Softphone
- IP-PBX
- Wired/Wireless Routers
- Switches
- Wireless Access Points
- Firewalls
- Virtual Private Networks
- Click here for list of Network and Communications equipment supported.
Technology Support When and Where You Need It
DecisionOne provides remote, logistic, and onsite technology support services for a wide range of networking and communications equipment including Voice over IP (VoIP), Virtual Private Networking (VPN), hubs, routers, switches, and security products.
Our services are designed to confidently provide affordable support and maintenance of new or refreshed IP resources to maximize availability and performance, while reducing business complexity.
DecisionOne's Network and Communications Services include:
- New OEM Support Services
- DecisionOne creates an immediate, cost-effective national support infrastructure – enabling you and your company to confidently deliver affordable technical support services – either directly or through reseller channels. To learn more, click here.
- Desktop to Dialtone™ Support Services
- A portfolio of VoIP lifecycle support services for VoIP OEMs and VSPs that provides and immediate, cost-effective national support infrastructure – permitting focus on core differentiating strategies and their execution rather than post-sale technical support. More than 30 manufacturers and service providers have engaged DecisionOne to be their VoIP lifecycle support solutions provider. To learn more, click here.
- Network Assessment
- Assessment services range from physical site surveys to remote testing of a network for general baseline purposes or for particular needs such as a VoIP deployment or a small to medium business network assessment. A deliverable report provides specific information on a company’s existing networking infrastructure, which is fundamental in preparing IT staff for future enhancements, upgrades, maintenance, or replacements within its network.
- Network Design
- With hundreds of successfully designed and implemented SMB office networking systems in a variety of industry sectors to its credit, DecisionOne can plan and design a flexible, scalable network infrastructure to meet your or your customers’ immediate and future business needs. DecisionOne is uniquely positioned to provide a vendor-neutral approach and support the full network lifecycle.
- Forward and Reverse Logistics
- Pre- and post-deployment logistic services are designed to help customers cost-effectively utilize centralized depot service center capabilities. Forward logistic services include Warehousing and Inventory Management and Staging and Configuration. Advance Exchange, Warranty Management, Repair Services, Test and Screen, Refresh Programs, and Asset Recovery comprise the choices for reverse logistic services. DecisionOne’s single source servicing for all IP networking support challenges enables integration of logistics with onsite field services and remote services.
- Deployment
- Deployment services seamlessly introduce and integrate an array of technologies, including wireless products, routing and switching devices, IP communications equipment, and security products into a customer’s network. Developed to ensure consistent and reliable equipment deployment, our installation services provide end-to-end management of service delivery including scheduling, ticket management, service escalation, and reporting, along with a designated point of contact responsible for all operational activity. Onsite service activities include device setup, installation and configuration, defined acceptance testing, and customer service sign-off.
- Technical Service Desk
- Technical Service Desk provides specialized remote technical support to end users for wireless products, routing and switching devices, IP communications equipment, and security products via a toll-free number. To learn more, click here.
- Full Maintenance
- DecisionOne’s maintenance services include dispatched or dedicated hardware support models, warranty management, and post-warranty support. Additional service contract choices range from preventative and predictive maintenance, local or centralized sparing, advance exchange, depot repair, staging and integration, staff augmentation, and asset disposal/recovery. Labor-Only Maintenance options are also available.
- Advance Exchange
- DecisionOne consigns your inventory, and ships the replacement unit directly to your end user, who then returns the non-working unit to DecisionOne — with guaranteed next-day restoration. To learn more, click here.
- Network Operating System (NOS) Support
- DecisionOne provides NOS software maintenance and support services, including Active Directory policy and profile development, NOVELL policy and profile setup, Exchange support, and Web 2 services.