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Retail
- Highlights
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- Geographic coverage throughout the U.S. and Canada with DecisionOne-employed (W-2) technicians
- Comprehensive services for the full product lifecycle including rollouts, installations/de-installations; ongoing maintenance and break fix; and help desk
- Support for technology in Retail’s functional areas including: home office, back office administration, back office logistics, sales floor, and checkout
- Proven ability to support multi-vendor products as well as scale between high-touch/low volume and low-touch/high volume rollouts
Functional Areas Supported
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- Home Office - Desktops, Printers, Servers, Data Center, Telephony, Networking Systems, Operating Systems
- Back Office Administration - Desktops, Printers, Security Systems, Telephony, Uninterruptible Power Supply
- Back Office Logistics - Forward Logistics, Advance Exchange, Equipment Ship & Receive
- Sales Floor - Kiosks, Access Points, Scanners, Security Cameras and Checkpoints, Handheld Data Terminals, Visual Displays, RFID
- Checkout - Scanners, Signature Capture/Card Readers, Pin Pads/Keyboards, Cash Drawers, Touchscreens, Specialty Printers
- Click here for a detailed list of supported technologies.
Retail Industry
DecisionOne’s Technology Services and Support for the Retail Industry provides product independent, multi-vendor, four-wall support for the retail environment. From the Home Office to the point of sale and everywhere technology resides in between – DecisionOne is the premier technology support partner for the evolving retail environment.
Support When and Where Your Clients Need It
In the retail environment, technology is increasingly running the business and differentiating the customer experience. And just as this provides more innovative ways to interact with customers, this also means a greater need for technicians who understand the technology and what it takes to keep it running, and who can be available to service retail locations nationwide. Your clients can’t afford to experience downtime in these tough economic times – and that’s why you need a support partner you can trust to provide high quality services when and where you need them.DecisionOne - Your Partner For Every Stage
With nearly 20 years of retail environment experience, DecisionOne offers comprehensive services for the complete product lifecycle including: deployment, support, maintenance, de-installation, and second life. DecisionOne also supports and maintains more than 745 manufacturers' products, including IBM, NCR, HP, Dell, Fujitsu, Lexmark, Epson, Motorola (Symbol), Metrologic, Verifone, and Ingenico. Most importantly, DecisionOne gives you the quality, reliability, geographic presence, and skills depth and breadth you need to be both competitive and successful.DecisionOne's Technology Services and Support for Retail include:
Retail Deployment Services — Total coordination and project management of the installation and de-installation process including site surveys, site preparation, assembly, staging, integration, configuration, implementation, testing, rollout, technology refresh, de-installation, disposal, and second life.
Retail Technology Support — Complete ongoing maintenance and support for the Retail environment — from the Home Office to the point of sale and everywhere technology resides in between. Comprised of onsite, remote, and logistic services, this solution is designed to extend the life of IT investments while keeping service events imperceptible to the retail customer and stores open for business.
Retail Service Desk — Whenever there is a technology support need at a store or at the Home Office, this is the first and only call an employee has to make. Available on a 24x7 basis, this North American staffed solution covers Tier 1 through Tier 3 escalation with soft transfer to application support, as well as dispatching and scheduling of onsite resources, should they be required.