As more and more companies move to Bring-Your-Own-Device (BYOD) models, and allow employees to attach smartphones and tablets to the corporate network, a whole new paradigm has arisen -- leaving corporate IT staff to effectively manage these devices. In response to this change, DecisionOne has developed a full suite of lifecycle services for your company’s mobile devices, from procurement through recycling.
DecisionOne’s one-of-a-kind total lifecycle Managed Mobility Services provide a comprehensive offering for an enterprise to procure, stage, configure, enroll, deploy, support, and recycle its mobile devices. Whether your company utilizes major mobile operating systems such as Windows 8, Windows 8 RT, Windows Phone, iOS, Android or RIM, DecisionOne’s multi-vendor technicians are your outsourced mobility experts.
By following an ITIL-based model of service and support, our solution allows an employee to request a new device through your company’s standard service request model. The device can then be shipped to one of our state-of-the-art logistics centers within North America to be kitted with other parts and accessories. While there, our technicians load your corporate image on the device as well as any corporate polices. They will also install our management agent on the device to be able to remotely support your users, and even deploy new corporate applications and security policies.
Our logistics center staff then ships the device to your employees anywhere in the world, where a DecisionOne technician can also meet your employee if any assistance is needed.
We provide 24x7 support for these supported devices including end user “how to” questions, access questions, remote wipe assistance (if someone loses their device), and even advance replacement or return for a broken or damaged device. Once the device has completed its useful life, DecisionOne will even help you recycle it!
Our clients have the ability to take advantage of our support mobile offerings from any point within the full lifecycle depicted below, and our systems can integrate with yours if required.
- A single-source vendor for your entire mobile device lifecycle
- Access our services anywhere along the lifecycle continuum
- Maintain corporate security policies across all of your mobile devices
- Customize corporate images across tablets and smartphones
- 24x7 support and services for your mobile users