Ensure Professional Support with DecisionOne’s Healthcare Certified Technicians (HCTs)

Our HCTs are full-time DecisionOne employees. Their healthcare credentials include:

• HIPAA training
• EMR application awareness
• OSHA Bloodborne Pathogen Awareness training
• Hepatitis B vaccine series inoculations
• Periodic drug testing/background checks
• HAZMAT and Material Safety Data Sheets (MSDS) training
• Supplemental clearances

Areas Supported

• Patient check-in
• Patient care rooms/lab space/medical dispensing areas
• Administration/backoffice/patient records
• Data Center/Network

Our Customers

DecisionOne Technology Solutions

We focus on service, so you can focus on your business.

DecisionOne provides comprehensive healthcare technology support services that help clients:

• Improve Patient Care
• Reduce the cost of technology deployments and support
• Increase uptime and enhance productivity
• Efficiently manage revenue streams and resources

Our multi-vendor services (MVS) offer onsite, remote, and logistic services — all from one provider, one team, and one program manager. This single point of contact ensures high service levels, cost control and confidentiality. Whether you are looking for complete outsourcing, supplemental coverage or a customized solution, our flexible, consultative approach provides you with numerous options to support your healthcare IT infrastructure.



DecisionOne serves thousands of healthcare clients across the United States and Canada.

Our clients include:

• Hospitals, health systems and integrated delivery networks
• Electronic Medical Record and health information providers
• Life sciences and technology firmsPayors and health insurance companies
• Pharmaceutical companies
• State and federal government agencies

As Allscripts’ exclusive technology support provider, DecisionOne can help protect your clinical software system and the technology on which is runs. Our multi-vendor hardware maintenance service plan increases uptime, so you can focus on what is most important – patient care. Contact us at 610-296-2985 to learn more or click here Click here to read the Allscripts Case Study.