Outsourcer Case Studies

Global Information Technology Outsourcer Case Study

Challenge

One of the world's largest IT services companies was going through a reorganization and had to decide whether to continue offering data center services as a profit center or as a support service for their computer products divisions. The outsourcer began its search for a back-line support partner that could provide the logistical and intellectual property support to reduce costs and expand the portfolio of their data center maintenance support offering. Critical to their decision was the ability of the chosen partner to maintain the company's high standards and level of support and fulfill their end clients' requirements.

"Engaging DecisionOne to provide back-line support services has enabled us to continue to give our customers the benefits of all our core competencies without the investment. DecisionOne is a true partner."

-Global Information Technology Outsourcer

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