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Education
- Highlights
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- An advanced, scalable infrastructure, complete facilities and certified resources for deploying and supporting the full range of both eClassroom and back-end infrastructure technology
- Deep experience with K-12 and higher education markets
- Integrated remote, field, and logistics capabilities
- Technical service desks already handling more than 300,000 calls per month 24x7
- Approximately 200 forward stocking locations with 113,000 active part numbers for more than 15,000 types of equipment; ISO certified logistics locations
- Broad geographic coverage throughout the U.S. and Canada with DecisionOne-employed (W-2) technicians
- Proven ability to support multi-vendor products as well as scale between high-touch/low volume and low-touch/high volume rollouts
Functional Areas Supported
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- Classroom - Desktops, Laptops, (Wintel, Lintel, MAC) Printers, Projectors, Cameras, Scanners, Intelligent white boards, Servers, Wireless and Wired Networks
- Back Office / Administration - Desktops, Printers, Security Systems, Servers, Networks, Telephony, Uninterruptible Power Supply
- Data Center - Mainframes, Midrange Servers, Wintel/Lintel/MAC Servers, Printers, Media Replications, Storage (Tape & Disk), Remote Backup Storage Systems –Automatic and Manual
- Off Campus Facilities (Students/Faculty) - Desktops, Laptops, (Wintel, Lintel, MAC) Printers, Networking, Telephony
Technologies Supported
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- Data Center/High Availability - Mainframe, Midrange, Wintel/Lintel/MAC Servers, Storage — DASD and Tape, high end printers
- Desktop/Workgroup - PC/Laptop & Specialty Interfaces, Printers, Servers, Handheld Devices, Tables/Touch Screen
- Network Communications - Wireless Support, Mobile Devices
- Specialty Equipment - Interactive Whiteboards, Projectors, Presentation screens, TVs, Pen-based tablets, Document image cameras, Polling applications
Education Industry
DecisionOne’s Technology Services and Support for K-12 and higher education provides total lifecycle management for intelligent classrooms and the institutions that are behind them. From providing logistics, deployment, and maintenance services for an international interactive display manufacturer, to providing onsite installation and maintenance services for eClassroom equipment on behalf of technology providers– DecisionOne is the premier technology support partner for the Education sector.
Multi-Vendor Experience – The DecisionOne Difference
DecisionOne realizes that as the volume of technology equipment deployed in classrooms has risen, so have the expectations that these tools work reliably. Accountability is a key principle of today's educational technology funding; technology providers are expected to deliver efficient and effective implementations, as well as ongoing support. Another challenge facing technology providers and educational CIOs is the variety of components and manufacturers represented. Historically, the majority of hardware and software was provided by a handful of vendors. Today, when all the equipment and systems are factored in, this number could be closer to one hundred. With a dedicated focus on educational services, DecisionOne technicians understand the technology present in today’s classrooms and are certified to deploy, integrate, and support it. DecisionOne supports and maintains more than 745 manufacturers' products, including IBM, NCR, HP, Dell, Toshiba, Sony, Gateway, Apple, Lenovo, Fujitsu, Lexmark, Epson, Okidata, Brother, Panasonic, Motorola, Cannon, Fuji, Cisco, Nortel, Belkin, Netgear, Linksys, Promethean, Smart, Polyvision, Quartet, 3M, eBeam, and PLUS. Realizing the importance of security throughout the educational system, DecisionOne uses only full time, badged employees, all of whom have undergone drug testing and background checks.DecisionOne - Your Partner For Every Stage
For eClassrooms to work reliably, many components need to be assembled, integrated, tested, and sometimes even fixed, before they can be shipped to end-users. This kind of approach can identify any problems prior to deployment and installation; however most school districts have extremely lean IT support staffs, and won't be able to provide these vital services. In addition to onsite deployment and ongoing support, DecisionOne offers these and other logistic services, as well as comprehensive and flexible remote (help desk) services.DecisionOne supports hundreds of educational locations nationwide, and is an authorized service provider for most manufacturers’ equipment and platforms used in K-12 public and parochial schools, colleges and universities, and other institutions of higher learning. DecisionOne supports high-availability hardware including PCs, printers, servers, monitors, peripherals, and other devices providing a Single Point Of Contact (SPOC) for all of your service needs. With more than 35 years experience in the education sector, DecisionOne offers services for the full product lifecycle including deployment, support, maintenance, de-installation, and second life. Most importantly, DecisionOne gives you the quality, reliability, geographic presence, and skills depth and breadth you need to be both competitive and successful.
DecisionOne's Technology Services and Support for Education include:
Education Deployment Services — Total coordination and project management of the installation and de-installation process including site surveys, site preparation, assembly, staging, integration, configuration, implementation, testing, rollout, technology refresh, de-installation, disposal, and second life.
Education Technology Support — Complete ongoing maintenance and support for the Education environment — from the administrative offices and data center to the eClassroom and everywhere technology resides in between. Comprised of onsite, remote, and logistic services, this solution is designed to extend the life of IT investments while keeping service events imperceptible to the students, teachers, and/or administrators and to keep facilities up and running.
Education Service Desk — Whenever there is a technology support need, this is the first and only call an administrator, teacher, or student has to make. Available on a 24x7 basis, this North American staffed solution covers Tier 1 through Tier 3 escalation, as well as dispatching and scheduling of onsite resources, should they be required.