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Company Facts
  • Founded in 1958, DecisionOne is the largest independent technology support organization in North America.
  • As a vendor-agnostic support services provider, DecisionOne delivers onsite, remote and logistics services that reduce operating costs, extend technology life, and optimize technology infrastructure—while maintaining high availability service levels.
  • DecisionOne offers a comprehensive services portfolio with unmatched multi-vendor, multi-platform capabilities:

    Hardware Support Services
    Our single-source service model is designed to maintain and service a wide range of environments including: high availability/data center, desktop, laptop, networking and communications, and specialty equipment.

    Reverse Logistics Services
    With four North American facilities providing comprehensive reverse logistics and repair for over half of today’s Fortune 1000 companies, DecisionOne touches more than 1 million units annually, while maintaining 99.5% inventory accuracy levels.

    Managed Services
    DecisionOne offers a single point of contact for triage, diagnostics, and resolution of hardware/software technical inquiries, taking advantage of our cost-effective, client-customized resources.
  • DecisionOne’s direct corporate clients come from many industries including: transportation, retail, healthcare, government, and financial services and includes OEMs, IT service providers, and resellers.
  • With more than 1,600 employees in North America, DecisionOne has a global reach that exceeds 4,500 team members when combined with our global affiliates and parent company, Glodyne.
  • Recognized as a true partner with extensive IT support capabilities, DecisionOne delivers world-class technology services to meet the demands of a diverse client base anywhere, anytime.

 

 

 


 
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