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Backline Support

For outsourcers, OEMs, and system aggregators seeking to expand their portfolio of multi-vendor services, DecisionOne offers the quality backline support maintenance services you need.

On Demand, On Time, Onsite

Our services include enhanced technical training, spare parts (onsite or available next business day), "call home" diagnostics and remote monitoring, Tier 3 technical support, depot repair services, and on-demand or time and materials onsite maintenance as needed.

Benefits
  • DecisionOne invests in the spare parts to provide the back-line support, so you don't have to
  • ISO 9001:2000 certified logistics operation manages the inventory and provides replenishment and repair
  • Highly skilled field engineers, trained by DecisionOne
  • DecisionOne technical service desk receives and interprets the call home error messages from the data center equipment dispatching our customer’s support
  • Tier 3 tech support for field engineers, provided by DecisionOne
  • Your offering is expanded into "white space" coverage with both location and DecisionOne's high availability solutions portfolio by service engineers that are either dedicated or dispatched for onsite support
  • Additional, full lifecycle support offerings are available, including self-maintainer support, full dedicated and dispatch onsite support, labor-only onsite support, and deployment (IMAC) services

 

 
 
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